Payment Policy
1. Introduction
Welcome to Beyond Oceans, your premier choice for tours, travel packages, activities, ferry bookings, and sightseeing in the Andaman Islands. This Payment Policy outlines the terms and conditions governing the payment process on our e-commerce website. By making a purchase on our website, you agree to comply with this policy.
2. Accepted Payment Methods
We offer multiple payment methods to ensure a convenient and secure transaction process for our customers. Our accepted payment methods include:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Wallets: Razorpay, PhonePe PG
- Bank Transfers: Direct bank transfers (details will be provided at the time of checkout)
- Multi-Currency Payments:*We support payments in various currencies to accommodate our international travelers
3. Multi-Currency Support
To provide a seamless experience for our international travelers, our website supports payments in multiple currencies. The available currencies are displayed at the time of checkout. The final amount charged will be based on the exchange rate provided by our payment gateway at the time of the transaction.
4. Payment Security
Your payment security is our top priority. We use industry-standard encryption protocols to protect your personal and financial information during the transaction process. All transactions are processed through secure payment gateways like Razorpay and PhonePe PG, ensuring your data remains confidential.
5. Payment Confirmation
Upon successful payment, you will receive a confirmation email containing the details of your purchase. This email serves as your proof of payment and includes a summary of the services booked, payment amount, and transaction ID. Please retain this email for your records.
6. Payment Issues
If you encounter any issues during the payment process, please contact our customer support team immediately. We are available to assist you via email at info@beyondoceans.com or by phone at +91-79086-71247. Please provide your transaction ID and any error messages received to help us resolve the issue promptly.
7. Cancellations and Refunds
Our cancellation and refund policy is detailed separately in our Cancellation Policy. Please review it to understand the terms and conditions related to cancellations, refunds, and rescheduling of services.
8. Chargebacks and Disputes
In the event of a dispute or chargeback, please contact our customer support team before initiating a chargeback with your bank. We are committed to resolving any issues amicably and ensuring customer satisfaction.
9. Changes to the Payment Policy
Beyond Oceans reserves the right to update or modify this Payment Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our payment terms.
10. Contact Us
For any questions or concerns regarding our Payment Policy, please contact us at:
- Email: info@beyondoceans.in
- Phone: +91-79086-71247
Thank you for choosing Beyond Oceans. We look forward to providing you with an unforgettable travel experience in the Andaman Islands.
